How to File a Complaint with Community Behavioral Health (CBH)
Posted on: Tuesday, 2.25.2025
How to File a Complaint with Community Behavioral Health (CBH)
If you are unhappy with something that your provider or Community Behavioral Health (CBH) has done, you have the right to file a complaint. Below, we provide instructions on how to submit a complaint and what to expect from the process.
What Is a Complaint?
A complaint is when you inform CBH that you are dissatisfied with their services or a decision made by CBH or your provider.
Examples of complaints include:
- Being unhappy with the care you are receiving.
- Being denied a service because it is not covered.
- Not receiving services that CBH has already approved.
How to File a First-Level Complaint
If you have a complaint, you can submit it to CBH through one of the following methods:
By Phone
Call CBH at 888-545-2600 (TTY: 888-436-7482) and explain your complaint.
By Mail or Fax
Write a detailed description of your complaint and send it to:
Community Behavioral Health
801 Market Street, 7th Floor
Philadelphia, PA 19107
ATTN: Quality Management
Fax: 215-413-7132
Through Your Provider
If you prefer, your provider can file a complaint on your behalf, but you must provide written consent allowing them to do so.
What Happens Next?
Once CBH receives your complaint, they will review it and take the necessary steps to address your concerns. If additional information is required, they may contact you for clarification.
If you have any questions about the process or need assistance, please reach out to CBH using the contact details above.
Your voice matters, and CBH is committed to ensuring that all concerns are heard and addressed appropriately.